Cannot generate activation code?

Discussion in 'Registration' started by Alyona77, Feb 28, 2014.

  1. Alyona77

    Alyona77 New Member

    Last week we received our serial number for AVReporter Intermediate Edition for our company, which we tried to paste into the registration form, inside AVReporter Desktop Manager. Our problem is, that we cant generate the activation code, that we need to send back to complete the registration process. When we click on it, a popup window says activation code could not be created. Could someone help?
  2. Varga Ádám

    Varga Ádám Guest

    It's a very weird issue, we hadn't got any similar problems yet. Could you please post some details about the environment where AVReporter is installed?
  3. Alyona77

    Alyona77 New Member

    We have it installed on one of our general 64bit Xeon server with Windows 7, 64bit host operating system, and within that its installed on VirtualBox, running Windows XP. We have all the newest updates installed for both the host and the virtual system.
  4. Varga Ádám

    Varga Ádám Guest

    After some research, I was able to find out, that it's an issue with VirtualBox: unfortunately it doesn't supply enough hardware virtualization features, to allow our software to generate the activation code. Unfortunately I can't say any workaround of this problems, because it's not related to our software, but as an alternative I can recommend Microsoft Virtual PC as a virtual machine instead. It's windows based and free.
  5. Alyona77

    Alyona77 New Member

    Thanks for the answer, we will try!

    EDIT: we successfully registered the software under Microsoft Virtual PC, thanks again!

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